Frequently Asked Questions

Orders and Delivery

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Do you deliver to my area?

We serve the following areas:

  • Montreal and surroundings: Cartierville, Saint-Laurent
  • North Shore: Blainville, Bois-des-Filions, Boisbriand, Estérel, Lachenaie, Lachute, Mascouche, Mirabel, Morin-Heights, Piedmont, Sainte-Adèle, Sainte-Marguerite-du-Lac-Masson, Saint-Adolphe-d’Howard, Saint-Sauveur, Ste-Anne-des-Plaines, Ste-Thérèse, Terrebonne.
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Is there a minimum order amount for businesses?

Yes, the minimum order amount is 50$.

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Is there a minimum order amount for daycare centers?

Yes, the minimum order amount is 100$.

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Is there a minimum order amount for grocery stores or convenience stores ?

Yes, the minimum order amount is 100$.

Products

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Are your products local?

We work with local producers to ensure quality.

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Do you offer plant-based alternatives?

Yes, we offer alternatives such as tofu, soy, oat, and almond milks (including barista blends).

Payment

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Can I get an invoice?

Of course, an invoice will be sent to you by email 24 hours after your order has been processed.

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What payment methods do you accept?

We accept payments via electronic funds transfer, cheque, and Interac e-Transfer.

Customer Service

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How can I contact you if there’s an issue?

You can reach us through the “Contact Us” page, by phone, or by email.

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Is it necessary to have a customer account to place an order?

Yes, a customer account is required to place an order. You can log in to your existing account or create a new one directly here.

Returns and Refunds

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What is your return policy?

  • In case of defect, our products are 100% guaranteed.
  • For Québon milk, the product must be returned at least 5 days before its expiration date.
  • For Natrel milk, the product must be returned at least 10 days before its expiration date.